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As the challenges and pressures faced by the banking industry in digital transformation intensify, more and more banks are beginning to integrate large model technology into their core businesses, rather than simply relying on chatbot applications. The latest financial reports show that some major domestic banks have made significant progress in technology investment and large model applications, but also reveal a trend of differentiated investment. According to an analysis of ten major banks by Titanium Media App, including the six major state-owned banks and several joint-stock banks, six of them have seen a reduction in technology investment. For example,

Recently, Fliggy, the online travel service platform, revealed its progress in exploring artificial intelligence (AI). According to Fliggy's latest data, the AI-assisted coding penetration rate in its technology development has reached 70%. Meanwhile, all hotel business development personnel are 100% equipped with AI-powered business intelligence agents, providing strong support for business development. In customer service, Fliggy's AI customer service has handled approximately one-tenth of user-initiated online inquiries, significantly improving customer response efficiency.

On March 17th, DingTalk announced a significant AI capability – the AI Customer Service Assistant. This feature automatically integrates with company websites, official accounts, and other platforms to directly serve consumers and corporate clients. This innovative initiative has been widely welcomed by corporate clients, with over 700 companies, including Cloudminds Technology, Rokid, Redline, Aowei Electronics, and Precise Learning, already using it.

On February 24th, Tencent Cloud's Smart Digital Humans and Tencent Qidian Customer Service officially announced their integration with the DeepSeek large language model. Leveraging DeepSeek's superior semantic understanding and intent recognition capabilities, this integration further optimizes user experience and enhances service quality and customer satisfaction.

Recently, Brazilian startup Carecode announced the successful completion of a $4.3 million pre-seed funding round. This funding will be used to develop its AI-based customer service system. The project aims to enhance customer experience in the healthcare industry, helping hospitals and medical institutions communicate more efficiently with patients. With the rapid advancement of AI technology, Carecode's innovative services are expected to play a significant role in the healthcare sector. Image source note: The image is AI-generated and licensed by Midjourney.

Meta's instant messaging application WhatsApp has introduced important updates in its latest iOS beta version (24.25.10.84), bringing AI-driven smart reply features and new capabilities for business platform connections to enterprise users, marking a further deepening of its AI strategy. The core of this update is the AI support system aimed at businesses. Business users can enable the AI customer service feature by simply scanning a QR code, providing intelligent customer service around the clock. This feature is particularly suitable for handling customer inquiries outside of working hours, allowing for smart replies.

Microsoft has officially started the AI strategic layout for the Xbox platform. As the first AI feature, an intelligent customer service chatbot has already launched on the Xbox platform. According to informed sources, this is only the first step in Microsoft's push for AI strategy in the Xbox area. The second upcoming AI feature is natural language search. This feature will allow users to obtain recommendations without needing to remember specific game titles; they can simply input descriptive terms like "children's puzzle games". The new search system will also support error tolerance, capable of recognizing typos and abbreviations.

OpenAI once again leads the trend in artificial intelligence technology with the launch of the brand new gpt-4o-audio-preview model. This model not only showcases impressive capabilities in speech generation and analysis but also opens up new possibilities for human-computer interaction. Let's delve into the features of this innovative model and its potential applications. The core functionalities of gpt-4o-audio-preview include three main aspects: first, it can generate natural and fluent voice responses based on text, serving applications such as voice assistants and virtual customer service.

Tencent Hunyuan recently announced that its AI agent product 'Tencent Yuanqi' now supports publishing to WeChat Official Accounts, bringing several new features to account operators. These features include: real-time interaction with digital avatars, allowing account operators to create digital avatars for real-time interaction with fans, enhancing user engagement and experience.

T-Mobile has recently announced a multi-year partnership with artificial intelligence giant OpenAI, aiming to completely reshape user experience by developing a new AI-driven customer service platform. This remarkable collaboration not only showcases the immense potential of AI in business applications but also heralds the future direction of telecommunications services. In today's business landscape, generative AI has become a significant application in the customer service sector, second only to programming and marketing. The IntentCX platform launched by T-Mobile will fully leverage OpenAI.

Salesforce has acquired the AI voice assistant startup Tenyx to enhance the interactivity of its customer service system and meet user needs through a natural and smooth conversational experience. Tenyx's technology has been applied in various fields such as e-commerce, healthcare, and hospitality, and will become an essential part of Salesforce's customer service system. The transaction is expected to be completed by October 31, 2024, with the Tenyx team joining Salesforce to continue product development. The acquisition aims to leverage AI fully.

Bland AI, an artificial intelligence company focused on phone customer service, recently announced that it has completed a $16 million Series A funding round, bringing its total funding to $22 million. The round was led by Scale Venture Partners, with participation from Y Combinator, PayPal founder Max Levchin, Eleven Labs CTO Piotr Dąbkowski, and Twilio founder Jeff Lawson.

Bland AI, a startup founded in 2023, is revolutionizing business phone support through AI technology and recently completed a Series A funding round of $16 million, bringing its total funding to $22 million. Supporters include Scale Venture Partners, Y Combinator, Max Levchin, Piotr Dąbkowski, and Jeff Lawson. Its mission is to enhance the efficiency of business phone communication, with AI agents capable of providing 24/7 service.

According to the evaluation results from the China Academy of Information and Communications Technology, Baidu Smart Cloud's Keway intelligent customer service product received the highest rating in the first batch of 'Intelligent Customer Service Based on Large Models,' marking authoritative recognition of Baidu's technical strength and application practices in this field. Intelligent customer service, as an important application of artificial intelligence, holds significant importance for industries such as finance, government, and telecommunications, helping institutions achieve cost reduction and efficiency enhancement. Keway, as the country's first intelligent customer service product based on large models, offers advantages such as comprehensive functionality, superior performance, and mature systems, efficiently solving complex problems and enhancing problem-solving autonomy.

Ant Group has established a new company called 'Digital Mali' in Beijing, which is dedicated to applying artificial intelligence technology to enterprise services and promoting the development of the AI to B market. The establishment of Digital Mali marks Ant Group's further exploration into the field of artificial intelligence, aiming to provide intelligent services for enterprises through technological innovation, facilitating digital transformation and intelligent upgrades in business operations.

Apple recently released the iOS 18.1 developer preview Beta update for iPhone users, with the most notable new feature being the introduction of Apple Intelligence. However, this feature is currently in testing phase and only partially available, and it is temporarily unavailable on the iPhone 15 Pro and iPhone 15 Pro Max sold in China.

A recent report by the renowned market research firm Gartner reveals that, based on a survey conducted by Gartner in December 2023 among 5728 customers, a significant 64% of respondents expressed a preference against the use of AI in customer service. More notably, 53% of customers stated that if they found a company's customer service using AI, they would consider switching to a competitor. These figures undoubtedly serve as a wake-up call for customer service companies actively deploying AI se